Produit capillaire
Coloration, décoloration, défrisage, shampooing, masque, produits d’hygiène et de soin capillaire
Used L'Oreal Xtenso Straigtening and Neutriliser but every time my hair is washed it feels like glue when drying
Clare SwiftProduit capillaire
23 janvier 2021
1 Réponses
HEllo,
Im desperate for some advice, my friend use the above product on my hair, I washed my hair she parted and put on the straightening lotion then I waited 20 mins washed it off and rough dried and she said to immediately brush and put on the neutriliser which i did and now everytime i was my hair it starts to dry naturally but its like glue and the hair strands are very stretchy and i cant get a brush through it the only way i can do it is by straightening the hair which melts down the gluey texture and i can finally get a brush through it, but its a nightmare as I can do a bouncy blowdry in it at all anymore as the brush wont dry it and go through it i have to straighten away the matty ness all the time.
HEllo,
Im desperate for some advice, my friend use the above product on my hair, I washed my hair she parted and put on the straightening lotion then I waited 20 mins washed it off and rough dried and she said to immediately brush and put on the neutriliser which i did and now everytime i was my hair it starts to dry naturally but its like glue and the hair strands are very stretchy and i cant get a brush through it the only way i can do it is by straightening the hair which melts down the gluey texture and i can finally get a brush through it, but its a nightmare as I can do a bouncy blowdry in it at all anymore as the brush wont dry it and go through it i have to straighten away the matty ness all the time.
Hi Clare, I am sorry for your bad experience with Extenso straightening. I used to work with this product and I always had very good result. Like every professional product, it is very important to follow the instruction. As you describe the process you've done, I'm not surprise about the melt down.
There is the notice inside the box product which explain the safety instruction. As most of straightening, you must apply the Neutraliser on wet hair once you've rinse out the straightening. Do not leave on the product under heat.
I think the best is to ask directly the head quarter. They'll be able to give you advise about their product and the possible issue : Consumer Advisor for L'Oréal Paris Cosmetics on UK: 0800 0304 033
If you need any other tips or informations do not hesitate to ask me :) I suggest you next time to do your hair by a professional in a hairsalon as they have the expertise and customer care. I wish you Good luck
24 janvier 2021
FannyCeresa
Used L'Oreal Xtenso Straigtening and Neutriliser but every time my hair is washed it feels like glue when drying
1 Réponse
Hi Clare,
I am sorry for your bad experience with Extenso straightening.
I used to work with this product and I always had very good result.
Like every professional product, it is very important to follow the instruction.
As you describe the process you've done, I'm not surprise about the melt down.
There is the notice inside the box product which explain the safety instruction. As most of straightening, you must apply the Neutraliser on wet hair once you've rinse out the straightening. Do not leave on the product under heat.
I think the best is to ask directly the head quarter. They'll be able to give you advise about their product and the possible issue : Consumer Advisor for L'Oréal Paris Cosmetics on UK: 0800 0304 033
If you need any other tips or informations do not hesitate to ask me :)
I suggest you next time to do your hair by a professional in a hairsalon as they have the expertise and customer care.
I wish you Good luck